Last Updated:March 1, 2019
Cookies and Privacy Notice - Customers
Bhakti Botanicals is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalized shopping experience.
We have published this notice to help you understand
If we make changes to this notice we will notify you by updating it on our website.Bhakti Botanicals will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Bhakti Botanicals determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data Protection, Bhakti Botanicals, RR2 BX3322, Pahoa, Hi 96778, or via iinfo@bhaktibotanicals.com - Security and Privacy Enquiry.
This privacy notice was last updated on 1st March, 2019
What information that we collect when you register and why?
When you buy goods from us, you are entering into an account with us. This is done through our own website which is managed by an e-commerce platform called Shopify. You will need to set up a Bhakti Botanicals Account before ordering from us, so we can set this up we will ask you to provide some personal information such as;
As an existing customer, if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorizationion, this will have been handled by Shopify pay, a secure and encrypted service. They will only securely collect and store this payment card information if you have opted in to them saving your information for faster checkout in future orders.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
· Contract - your personal information is processed in order to fulfill a contractual arrangement e.g. in order to send you offers, business information, and updates.
· Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
· Legitimate Interests - this means the interests of Bhakti Botanicals in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s, where necessary, such as our financial service providers (e.g. accountant and book keeper).
· Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
What We Use Your Personal Information For:
Our Reasons (Legal Basis)
Our Explanation Of Bhakti Botanicals Legitimate Interests
Set up yourBhakti Botanical account
• Legitimate interest
Process efficiency in dealing with such activity.
Storing payment cards
• Consent
N/A
Process your orders
• Fulfilling a contract
N/A
Notify you of your order status.
• Legitimate interests
Process efficiency in dealing with such activity, and to make improvements to our services.
Manage your account/ provide customer services to you. This may include: transfers to Third Parties who undertake customer service for us.
• Legal obligation/ Legitimate interests (depending on nature of services)
Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.
To detect, investigate and report financial crime (e.g. Fraud)
• Legal Obligation / legitimate interests
Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.
Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.
• Legitimate interests
Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.
• Legitimate interests
Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.
• Legitimate interests
Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Maintaining network and data security
• Legitimate interests
To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.
Logistics planning, demand forecasting, management information and research
• Legitimate interests
We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.
Who we share your information with and why
Bhakti Botanicals works with a number of trusted suppliers, and businesses in order to provide you, our stockists and retail customers, the high quality goods and services you expect from us such as delivery companies, credit reference agencies, fraud prevention agencies, accountant and book keeping services, and market research companies amongst others.
Some examples of the categories of third parties with whom we share your data are:
Supplier Partners
Bhakti Botanicals works with a number of trusted partners who supply services on our behalf. All partners will only hold the minimum amount of personal information needed in order to fulfill the orders you place or provide a service on our behalf. i.e. Shopify, Accountant, Book Keeping Service.
Delivery Partners
In order for you to receive your goods, Bhakti Botanicals works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items. i.e. DHL, and USPS
Bhakti Botanicals works with businesses who support our website and other business systems. i.e. Shopify
Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf. i.e. Mailchimp.
Payment processing
Bhakti Botanicals works with trusted third party payment processing providers in order to securely take and manage payments. i.e. Paypal,
Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.
will not share your information with companies outside of Bhakti Botanicals for their marketing purposes.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection address stated above, by emailing info@bhaktibotanicals.com or by calling the Office in office hours (9-5 HST Mon- Fri) on 808-747-0019. You may continue to receive mailings for a short period while your request is dealt with.
How long do we keep your information?
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
What are your rights?
You are entitled to request the following from Bhakti Botanicals, these are called your Data Subject Rights.
If you have any general questions about your rights or want to exercise your rights please contact info@bhaktibotanicals.com
Cookie Notice
This notice is designed to help you understand what cookies are, how Bhakti Botanicals uses them and the choices you have in regards to their use.
By continuing to use www.bhaktibotanicals.com the “Site”, you are agreeing to our use of cookies in the manner described in this notice.
What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognize you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymized which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.
If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com
What do we use Cookies for?
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Bhakti Botanicals uses First Party cookies (these are placed there and used solely by Bhakti Botanicals) and Third Party cookies (these are placed there by third parties we work with).
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and http://www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/
Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
Details of our Third Party Cookies
Bhakti Botanicals allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
For details of the Third Party cookies we use please see the table below. Bhakti Botanicals s not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.
The following Cookies are all used for Analytical and Targeting purposes.
Google Tag Manager
Google Analytics
Facebook Connect
Facebook Custom Audiences
Opting Out
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings
This Cookie Notice was last updated on March 1, 2019, and further changes will be communicated by updating this notice.
Contact
Should you need to contact us please write to:
Data Protection,Bhakti Botanicals, RR2 BX3322, Pahoa, HI 96778 or at info@bhaktibotanicals.com subject line quoting Security and Privacy Enquiry.